Relink Error

This usually occurs after a connection is established normally and the upload sequence has finished. The problem is that when the data communication is suspended so that the audio can be played over the modem, some time during the transfer the connection fails, and since the software thinks the connection is only suspended, it does not stop sending the audio until the end of the selected track.

1. Ensure the quality of the file you are uploading. Some times changing the file's properties or increasing/decreasing the bit rate and frequency can affect what goes on while the connection is suspended.

2. Ensure the quality of the telephone connection. If you can hear static over the TCA modem while it is ringing, then there could be some momentary interference from a bad connection, or perhaps a device on the customer's line has gone bad.