iLink LCD unit not connecting-back to NTL Studio

Owned by Tyler Stapleford (Deactivated)
Last updated: Mar 12, 2018
1 min read

Have an issue with the iLink LCD unit not connecting back? There are a few items to check.


Check the network settings on the iLink.

Are the IP, Subnet, and Gateway correct? Does the unit have a correct connect-back IP and Port?


Try and force a connect-back from the unit.

Cycle through the menu until you see “Press UP Arrow To Connect-Back”

Press the up arrow and the unit will attempt a connect-back.


If the unit successfully connects to the server, update the firmware on the unit.

Create a new connect-back record for the unit and choose the new firmware (the latest version, check with the factory if you are unsure). Schedule the connect-back and then force a connect-back from the unit.


Once updated, the unit should now correctly connect-back on its designated schedule.



If you are still having issues, or if you are unsure about performing a firmware update, please open a support ticket at http://support.picapd.com